Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Product Information

We are wholly New Zealand owned, and our main office and warehouse are located in Lower Hutt, Wellington. 

Some of our products are manufactured in our Lower Hutt facility in New Zealand. We also have state of the art manufacturing facilities in Asia where renewable plant materials are readily available. 


Unlike other suppliers, we offer free shipping for all orders in New Zealand excluding Rural areas. 

If we receive your order before 3pm on a working day, it will be dispatched that evening. Any orders received after 3pm will be dispatched the following working day. 
Most orders to the North Island will be delivered overnight, and most orders to the South Island will be delivered within 2-3 days. It will take longer for Rural areas.
We email tracking updates for all orders so you can keep track of your delivery.

Please note that due to COVID-19 there are still some delays occurring. If you haven’t received your order within the expected timeframe, you can contact us at